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Use a 2.4 GHz network (not 5 GHz). A new Receiver starts setup by itself. To change networks later, hold the Receiver’s button until the screen says “Release to: WiFi Setup” (about 5–9 seconds), let go, and join FloatmasterAP on your phone.

Check the Receiver is plugged in, its screen wakes when you press the button, and your internet works. If only the Transmitter’s data is missing it may be out of range — test with the units closer together. Solar units report every 10 minutes.

Check the addresses on your dashboard and your spam folder, and add alerts@floatek.ca to your contacts. Send Test Alert goes to your main address only. A third recipient needs Premium.

Check for obstructions weakening the radio signal. Cold temporarily reduces capacity. On solar, keep the panel clear of snow and mounted steeply. In sustained cold, charging pauses to protect the battery and resumes as it warms.

Check the float wiring and mounting, make sure the floats move freely, and confirm the HIGH/LOW mode on the dashboard.

HIGH trips when water rises and lifts the float — for septic tanks, sump pits and overflow prevention. LOW trips when water drops and the float falls — for cisterns, water storage and livestock tanks. Each float is set separately.

Check Tank Depth matches your tank and Sensor Height matches where the probe actually sits, and that the cable isn’t kinked. A sensor voltage stuck at 0 V or 3.3 V may mean the probe has failed.

100% means water at your Tank Depth setting. If a full tank reads less, check Tank Depth, and that Water Depth equals your full depth.

Settings must be unlocked and the Receiver online — the command goes over WiFi and is relayed by radio (on solar, at the next report). The probe must be out of the water in open air for at least 30 seconds; calibrating while submerged makes readings worse.

The probe has reported the same reading for two days — usually because it’s coated and no longer sensing. Have it lifted out and wiped clean; the notice clears once it responds. A genuinely still tank, such as at a seasonal property, won’t trigger it.

On a pump/dose system the level should drop sharply each time the pump runs. If it climbs and never comes down, effluent isn’t leaving the tank — a frozen or blocked line, a clogged pump screen or a failed pump. Call your septic service provider.

Each phone or computer stays signed in for up to 30 days, as long as you use it at least once a day. Forgot your password? Use Forgot Password on the login page. Your 4-digit PIN is on your Profile page and can be changed under Edit Profile.

Hold the button for 25–30 seconds until the screen shows “FACTORY RESET”. WiFi and device settings are cleared and it returns to setup mode; pairing is kept. On a solar unit, set Power Source back to Solar on the dashboard afterwards.