Contact Us
Questions, orders, or support — we’re here to help
Let’s Talk About Your Monitoring Needs
Whether you’re ready to order, have questions about FloatMASTER, or need technical support — we respond to every inquiry personally.
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Contact Options
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📧
Email
General inquiries & orders
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🛠️
Technical Support
Setup help & troubleshooting
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📍
Location
Calgary, Alberta
Canada 🇨🇦
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⏱️ Response Time: Within 24 hours (usually much faster!)
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Ready to Order?
To place an order for FloatMASTER or add-ons, simply send us an email with the following information:
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Include in Your Order Email:
• Your name and contact information
• Shipping address • Product(s) you’d like to order • Any questions about your application • Preferred payment method |
Payment Options:
• E-Transfer (Interac)
• Credit Card (via invoice) • PayPal • Wire Transfer (commercial orders) |
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Common Questions
Will FloatMASTER work for my application?
Send us details about your setup — tank type, distance to receiver location, and what you’re trying to monitor. We’ll let you know if FloatMASTER is a good fit.
What’s the lead time for orders?
Most orders ship within 3-5 business days. We’ll confirm availability and shipping timeline when you place your order.
Do you offer volume discounts?
Yes! Contact us for pricing on multi-unit orders. We work with property managers, municipalities, agricultural operations, and dealers.
Do you ship outside Canada?
We primarily serve Canada and the United States. For international inquiries, contact us and we’ll discuss options.
Can I get installation help?
Absolutely. We provide documentation, phone/email support, and can walk you through the entire setup process. Most customers are up and running in under an hour.
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Existing Customers
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🖥️
Access Your Dashboard
View real-time status, historical data, and manage your device settings.
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Support Resources
Setup guides, specifications, troubleshooting, and documentation.
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Commercial & Dealer Inquiries
Interested in offering FloatMASTER to your customers? We partner with septic installers, plumbers, well drillers, and service contractors across Canada.
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🏢
Volume Orders
Competitive pricing for multi-unit deployments.
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🤝
Dealer Program
Reseller pricing and support materials.
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⚙️
Custom Solutions
Special configurations for unique applications.
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We’re Here to Help
No automated systems, no call centers — just real people who know the product.