Warranty & Terms
Your warranty, what to expect from the online service, and the terms of use. Please read them before using your FloatMASTER system.
Warranty · Exclusions · Primary alarm · Environmental · Data accuracy · Audit trail & updates · Liability · Your responsibilities · Returns & subscriptions · Service continuity · Data & privacy · Legal
Limited product warranty
FloaTek Technologies warrants FloatMASTER products against defects in materials and workmanship under normal use, for the periods below. Coverage starts on the date of original purchase or device registration, whichever is earlier.
| Component | Coverage |
|---|---|
| Transmitter & Receiver units | 1 year |
| Float switches | 1 year |
| Internal batteries | 6 months |
| Power adapters & accessories | 90 days |
Remedy: if your product has a covered defect we will, at our discretion, repair it, replace it with new or refurbished parts, or refund your purchase price. This is your sole remedy under this warranty.
To make a claim: email support@floatek.ca with your Device ID, proof of purchase and a description of the issue, within 30 days of discovering the defect and within the warranty period. We’ll troubleshoot remotely first, then arrange repair or replacement.
Warranty exclusions
This warranty does not cover damage or failure resulting from:
Environmental
- Lightning strikes or electrical surges
- Power fluctuations or outages
- Extreme temperatures beyond rated specs
- Water damage from improper sealing
- Flood, fire or natural disasters
Usage
- Accidental damage, drops or misuse
- Improper installation
- Unauthorized modifications or repairs
- Use with incompatible equipment
- Normal wear and tear
- Third-party firmware or non-FloaTek software
Important: primary alarm system
Your primary alarm is the LEDs and buzzers on your Receiver and Transmitter. They work independently of the internet and give immediate on-site alerts. The dashboard, email and text alerts are secondary — do not rely on remote notifications alone.
FloatMASTER is a monitoring aid. It supplements — it does not replace — regular maintenance of your septic system, pumps and water equipment.
Environmental liability disclaimer
FloatMASTER is a secondary monitoring aid and does not replace proper environmental management practices, regulatory compliance or primary containment systems. FloaTek Technologies assumes no liability for environmental damage, contamination, spills, overflows or any environmental consequences arising from:
- Sensor failure, malfunction or inaccuracy that fails to detect or alert to a tank overflow, leak or spill
- Incorrect, delayed or missed alerts due to hardware failure, communication interruptions, software errors or power loss
- Inaccurate tank level readings, water depth measurements or volume calculations
- Septic system overflows, wastewater discharges, groundwater contamination or any release of tank contents
- Environmental remediation costs, cleanup expenses, regulatory fines, penalties or legal costs of any kind
The owner/operator bears full responsibility for compliance with all applicable environmental regulations, municipal bylaws and provincial/federal environmental protection laws. Regular physical inspection of tanks and containment systems remains essential regardless of monitoring status.
Data accuracy disclaimer
Tank level percentages, water depth readings, volume calculations and other measurements on the dashboard are estimates based on sensor data and the settings you enter (tank depth, sensor height, tank dimensions). They may vary with sensor tolerances, tank geometry, temperature, installation and calibration. Do not rely on them for safety-critical decisions, regulatory compliance or any application that requires precise measurement.
Audit trail and updates
Settings audit trail
Premium includes a searchable history of settings changes for FloatMASTER PRO: when each change was made, which setting, the old and new values, and whether it came from a mobile or desktop device. It identifies the device type, not the individual person.
Gaps may occur during maintenance, network outages or updates. The audit trail is a record-keeping tool, not a safety control — it does not prevent changes, detect failures, or substitute for supervision or physical inspection. Download exports periodically for your own records.
Firmware & software updates
FloaTek may release updates for the Transmitter, Receiver and dashboard. Updates may add, modify or remove features; we intend them to improve the product but do not guarantee every feature will remain unchanged.
The warranty does not cover issues arising from user modifications to the firmware or use of third-party software on FloatMASTER hardware.
Limitation of liability
FloatMASTER contains electronic and mechanical components that, like all such devices, can fail. We’ve designed it to be as reliable as possible, but no monitoring system can guarantee detection of every condition. To the maximum extent permitted by law:
- FloaTek’s total liability is limited to the amount you paid for the product
- We are not liable for indirect, incidental, special or consequential damages — including property damage, cleanup costs, lost profits or other losses arising from product use or failure
- These limits apply regardless of legal theory (contract, tort, negligence or otherwise)
Premium features are convenience, not safety. The safety layer is your on-site LEDs and buzzers, which need no subscription — and the Free Basic Dashboard with its alarm alerts, reminders and offline notices is free on every plan. Premium adds earlier warning-level alerts, extended history, the maintenance tracker, the settings audit trail and similar extras. A Premium outage, billing issue or feature gap does not affect your device’s primary alarms, and FloaTek assumes no liability for consequences arising from interruption, unavailability or change of Premium features.
Some jurisdictions do not allow certain limitations of liability, so some of the above may not apply to you.
Your responsibilities
To keep your system working and your warranty valid, you agree to:
- Test regularly, at least every 6 months. Standard: lift each float and check both units alarm. PRO: check the level reading matches the tank. Both: use Send Test Alert.
- Stay connected — keep WiFi working and your alert email addresses current.
- Follow instructions — install and use as documented, with qualified installers when needed.
- Maintain your systems — keep up regular maintenance of your septic, pumps and water systems.
Assumption of risk: you acknowledge that no monitoring system is foolproof, and you assume the risks of using this product and any failure of it.
Returns and subscriptions
Returns
- 30-day return window from purchase
- Original condition, with packaging
- No restocking fee
- Customer pays return shipping
- Refund within 7–10 business days
Subscriptions
- 6 months of Premium free with every new device, starting at registration
- After that Premium is optional — the Free Basic Dashboard continues for the life of your device
- Cancel anytime online or by email; cancellation takes effect at the end of the billing period; resubscribe any time
- Fees are non-refundable for the current billing period
- Features, pricing and included services may change with reasonable notice
- FloaTek may suspend services for violation of these terms or non-payment
When Premium ends — still works
Local LED and buzzer alarms, the LoRa link, and the Free Basic Dashboard: email and text alerts to 2 recipients with reminders, sharing, and the 7-day history view.
When Premium ends — stops
Warning-level alerts, the third recipient, your choice of reminder interval, the 12-month history view, CSV export and maintenance reminders. Your history itself is kept.
“For the life of your device” means the period your FloatMASTER model remains supported by FloaTek. If a model reaches end-of-support, we will give reasonable advance notice.
Service continuity
The dashboard and alerts are value-added online services. Your device’s core alarms never depend on them — see Primary alarm.
- Online services (dashboard, email and text alerts) need an active internet connection and are provided as a convenience, not guaranteed
- We intend to maintain them long-term but cannot promise perpetual availability or 100% uptime; maintenance downtime may occur and services may be modified or improved
- Email and text delivery depend on third-party providers and your spam settings; we cannot guarantee delivery of every notification
- We will give at least 90 days’ notice before discontinuing core services
- Whatever happens online, your LEDs, buzzers, displays, the LoRa link and the auxiliary relay keep working
Data and privacy
Device status, water levels, battery voltage, signal strength and timestamps are stored on our own server in Canada and kept for 13 months while your account is open. Your data is never sold — it is shared only with the service providers named in our Privacy Policy and with anyone you choose to share a tank with. Deleting your account removes your personal details and tank history within 30 days; cancelling Premium deletes nothing. Read the full Privacy Policy →
Legal terms
Governing law
These terms are governed by the laws of Alberta, Canada. Disputes are subject to the exclusive jurisdiction of the courts in Calgary, Alberta.
Indemnification
You agree to hold FloaTek harmless from claims arising from your misuse of the product, violation of these terms, or damage to third parties.
Severability
If any provision is found unenforceable, the remaining provisions continue in effect.
Entire agreement
These terms are the complete agreement between you and FloaTek regarding the product.
Updated: November 2026 · Version: 2.2 · FloaTek may update these terms; changes will be posted on this page.
By purchasing, installing or using FloatMASTER products and services, you acknowledge that you have read and agree to these terms.