Privacy Policy
Updated October 2026 · FloaTek Technologies, Calgary, Alberta, Canada
FloaTek Technologies (“FloaTek”, “we”, “us”) built FloatMASTER to give you peace of mind about your tanks — not to mine your personal data. This page explains what we collect when you use our products and services, why, who we share it with, and the control you have over it. We keep it short, plain and honest.
What we collect
To run the FloatMASTER monitoring service we collect three kinds of information:
Account information
Your name, email address, optional phone number and carrier (for text alerts), mailing address (for shipping hardware), and the PIN you choose to protect device settings.
Device telemetry
Tank levels, alarm events, battery voltage, signal strength, sensor calibration values, threshold settings and connection history for the devices you register.
Operational data
Login timestamps, dashboard activity, support requests, and the email and text notifications we send on your behalf.
How we use it
- To run the dashboard, send alerts and provide customer support
- To process subscription billing (handled by Stripe)
- To investigate technical issues, including firmware health monitoring
- To improve the product, in aggregate, anonymized form
We do not sell your personal information, share it with advertisers, or use it for marketing other than our own occasional product updates — which you can opt out of at any time.
Who we share it with
Service providers
- Stripe — billing and payment processing
- Brevo — transactional email (alerts, account notices)
- Cloudflare — DNS and tunnel security for the dashboard
- Bluehost — public website hosting
- Your mobile carrier — if you turn on text alerts, they are delivered through its email-to-text service
They process data on our behalf under their own privacy commitments. Your device telemetry is stored on our self-hosted server in Canada and is not shared with any third party — only the details in an alert (such as the tank and its level) pass through Brevo or your carrier to reach you.
People you choose to share with
If you share a tank — with your pumper or a service provider — they see that tank’s level, alarms and connection status. They can’t see your account details or change your settings, and you can remove their access at any time from My Tanks.
How long we keep it
- While your account is open: tank history is kept for 13 months. Free Basic shows the most recent 7 days; Premium shows the full 12 months.
- Cancelling Premium deletes nothing — your Free Basic dashboard and its history carry on.
- Deleting your account: anyone you shared a tank with loses access immediately. Your personal details and tank history are permanently deleted within 30 days — the short delay lets us undo a deletion made by mistake.
- Billing records are kept as long as Canadian tax law requires (typically 6 years).
Your rights
Under Canadian privacy law (PIPEDA) and equivalent laws elsewhere, you can:
- Request a copy of the personal data we hold about you
- Correct any inaccurate information
- Delete your account yourself from your Profile page, or ask us to
- Export your device telemetry as CSV (Premium, or by request to support)
- Withdraw consent at any time by closing your account
Access and security
Administrator access
To provide support, FloaTek staff may view your account configuration, device telemetry and dashboard. Staff can see your 4-digit settings PIN so we can help if you forget it. We cannot see your password — it is stored only in hashed form. Access is restricted to authorized personnel and used only to help you.
Security
We use HTTPS for all dashboard and API traffic, hashed passwords (bcrypt) and a secure tunnel to our self-hosted infrastructure. No system is perfectly secure; if you think your account has been compromised, contact us right away at support@floatek.ca.
Children and changes
Children
FloatMASTER is a commercial monitoring product not directed to children under 13. We do not knowingly collect personal information from anyone under 13.
Changes to this policy
We may update this policy from time to time. Material changes will be emailed to you and posted here with a new effective date.
Questions or privacy requests?
Email support@floatek.ca with the subject “Privacy Request” and we will respond within 30 days.